We want you to be happy with the purchases you make from Longhorns Fan Shop. If you are not satisfied, you may return or exchange the following within 14 days of the shipment's receipt:
- Any item in its original condition and packaging.
- Any unopened video game, video game console or software item.
We will issue a full refund of the purchase price as long as your product meets the above conditions.
A Return Authorization Number is required before you send us your return. You can obtain this from us via email or phone.
Holiday Return/Exchange Policy
We want to make it easy for you to use LonghornsFanShop.com for all your holiday gift-giving needs. That's why you have until January 7th to return or exchange items purchased on or after November 15th.
Damaged / Incorrect Items
If you received a damaged item in your order, we want to take care of the problem. Please call or email us and we will ship you a replacement item. We ask that you hold on to the damaged item and packaging for 10 business days in case the shipping company chooses to inspect the damage.
Collectibles Return Policy
If you're unhappy with a Collectible item, you can return it for a full refund (minus shipping charges). However, due to limited quantities, we cannot guarantee that we can exchange or replace Collectible items.
Please Ship Returns To:
Autry Sports/Longhorns Fan Shop
1702 State Hwy 121, Suite 303
Lewisville, TX 75067
If you have questions about our return policy please e-mail us. We will strive to answer your questions or comments quickly. We're open Monday - Friday, 9 a.m. - 5 p.m. Central Standard Time. Customer Service is closed Saturdays, Sundays and national holidays. We normally respond to all customer e-mail within 24 hours, or on the next business day.
